Tom Wood Volkswagen
4610-B E. 96th St. Indianapolis, IN 46240(877) 205-1382
"My sales person Mark Miller was truly exceptional and provided fast answers to my questions. The finance person was also very knowledgeable and the process took very little time. A truly exceptional dealership!" -Joseph B., Indianapolis November 23, 2011
"Thank you for providing excellent service. I called and was able to get in and taken care of all on the same day. The price I paid for the service was also very appreciated. I was extremely satisfied with my 2009 Volkswagen Jetta when they were done with it. It feels and drives better than what it did when I bought it. Thanks again." -Craig C., Parker City November 22, 2011
"Mark Miller was great. He explained the options and helped us with the info needed to decide which vehicle to purchase. He made us at ease and was truly a pleasure to work with." -Andrew W., Noblesville November 12, 2011
"I greatly appreciate the ability to utilize service rewards points toward my repairs and/or vehicle maintenance. Everyone is friendly, professional and knowledgeable. I know my 2003 Volkswagen New Beetle is getting the best possible service at Tom Wood Volkswagen and will continue to return for maintenance and hopefully, a new car in the future." - Michelle A., Indianapolis November 25, 2011
"I had such a positive experience purchasing my 2012 Volkswagen Tiguan. I not only love the vehicle, but Matt Kennedy was very personable, took extra effort to make himself available for questions, and made the whole process painless and convenient." - Abbey K., Fishers November 21, 2011
"They were able to fix a problem that several other service companies failed to fix, so I am very pleased and wish I would have taken my 2001 Volkswagen Passat there originally." -Josh T., Fishers November 23, 2011
"I have dealt with numerous service departments over the past forty years, but never through that time have I ever experienced the quality of service that I have been provided with at Tom Wood Volkswagen and Tom Wood Volvo. I usually dread a trip to the auto service department, but at Tom Wood I truly look forward to it. The personnel are truly the greatest service people I have ever dealt with through the years. They make owning a Volkswagen a pleasure." - Jim B., Bloomington November 23, 2011
"I am very pleased with the service and courtesy offered by Tom Wood Volkswagen. Your guys always make me feel special and seem to love my 2009 Volkswagen Touareg as much as I do. Your service representatives are always very helpful and not pushy. Thanks for the free car wash and for helping me with my new IPhone." -Audrey C., Indianapolis November 23, 2011
"All around wonderful experience, which is in line with my other trips to the dealership as well. I have had nothing but great experiences here and am very happy with my 2009 Volkswagen Tiguan. I recommend a Volkswagen to everyone and always put in a good word for the Tom Wood establishment." -Crystal B., Fishers November 19, 2011
"My salesperson Matt Kennedy offered truly exceptional service. I will recommend my friends and family to buy from Matt Kennedy. Thanks again. I am really enjoying my new 2012 Volkswagen Jetta!" -Aaron S., Indianapolis November 14, 2011
"I also visited another dealer that I have done business with before and was much more satisfied with the Tom Wood experience." -Lawrence T., Indianapolis October 27, 2011
"Jon Dwyer returns calls and communicates updates in a timely and in an unambiguous, customer friendly manner. He always deals with customer with respect and understanding and his interactions are always from a customer service perspective. Jon is always a pleasure to deal with." -Nicole J., Pendleton November 16, 2011
"Seriously awesome! Felt like "Norm" on Cheers. It felt like I had known everyone for years. Spot on with the time estimate, checked for recalls on my 2010 Volkswagen Routan and fixed what was possible with a very detailed explanation. Too bad the doctor's office doesn't provide service like this - nice work team." -Kristan C., Fishers November 11, 2011
"My wife bought her Volkswagen Jetta the Saturday before I bought my Volkswagen Golf. We are both extremely satisfied with our cars and the service we were given by our salesman, Kristian Wilson, as well as by the sales and business managers. We could not have asked for a better experience. My wife's Jetta is her fourth Volkswagen, the Golf is my 1st Volkswagen, and we both plan to continue as Tom Wood Volkswagen customers and buy our next Volkswagens from Kristian Wilson." - Jacob W., Indianapolis November 12, 2011
"I am not typically that easy to please but the staff at Tom Wood Volkswagen took great care to make me feel at home even though I purchased my 2012 Volkswagen CC at a different dealership in a different state. I was impressed by their cheerful attitude and professionalism...and I'm very critical of customer service." -David O., Noblesville November 14, 2011
"100% better than my experience with Andy Mohr. Great job!" -Lynn W., Indianapolis November 14, 2011
"Just wanted to say again that I had excellent service from Denver on my 2008 Volkswagen GTI, and truly appreciate the quality of kindness and professionalism I receive from everyone at Tom Wood Volkswagen." -Cameran R., Fishers November 11, 2011
"Service advisor was extremely accommodating and helpful. I bought this car in Louisville 3 months ago, but would not take it back for service at that dealership. Looking forward to a long-term relationship with Tom Wood Volkswagen in Indianapolis. Especially liked the service rep; I have his card in my suitcase. I will see to it that my daughter's 2009 Volkswagen Jetta is serviced with Tom Wood Volkswagen." -James S., November 10, 2011
"I have never in my life had a better experience at a car dealership in my life than at Tom Wood Volkswagen. I used to work at a dealership and most, well, come to think of it- all of the sales people that worked there were shady and would say/do anything just to sell and get their numbers up, regardless if the car they were pitching was worth the price being asked or if it wasn't even worth looking at. In my book that's wrong and because of being exposed to that for so long my outlook on sales associates was not so good. That is, until I worked with Scott Krueger on my vehicle. In my book, Scott Krueger is the most honest, caring, straight forward, best sales associate I have ever dealt with- by far. For that I want to thank you! Everything you have done from the first email, to me pulling in my driveway with my 2012 Volkswagen Jetta, has been above and beyond any expectations that I have ever had. I will definitely recommend Tom Wood Volkswagen in Indianapolis and more importantly Scott Krueger to anyone and everyone I know. Thanks again for everything thus far!" - Eric A., Westfield November 8, 2011
"To date, I have been very impressed with the customer service at Tom Wood Volkswagen. It is refreshing to know there are still businesses that realize the importance of good customer service." -Pamela B., Fishers November 2, 2011
"Matthew Kennedy was simply exceptional. I actually changed from being a lifelong Nissan owner to transitioning to Tom Wood Volkswagen in Indianapolis because of his zeal for the Volkswagen product. This was to date my most pleasurable and painless experience in transitioning my wife from a Murano to the 2012 Volkswagen Tiguan. Keep up the good work and the high quality of customer service." -Timothy B., Noblesville October 31, 2011
"Luke David & Brian McNamee always treat me like a valued customer. Tom Wood Volkswagen is my "Cheers" of auto shops." -Jessica C., Indianapolis November 5, 2011
"As always, our service at Tom Wood Volkswagen is outstanding. Jim Worden is truly exceptional in service!! I have never met a manager that is so devoted to his customers. Despite the fact that our van has this issue with the braking system, Jim has always taken great care of us. All the staff is very courteous to the visitors... opening doors, offering to carry car seats, offering water, the list goes on! We have owned many vehicles, and have NEVER come across a service department that is run like Tom Wood Volkswagen! Of course, we will continue to tell everyone we know to buy a vehicle there, and we will be back too!!!" -Heather B., Lafayette October 14, 2011
"I had been searching for the exact vehicle I purchased from Tom Wood Volkswagen on line for some time as well as looking on lots after hours. I found two vehicles that met the criteria I was searching for; one at Tom Wood Volkswagen and one at a competitor. We came to Tom Wood Volkswagen first due to their location in relation to our home. We also went to the competitor later that day. I'm not sure if there truly was an utter lack in competence on their part, or if the outstanding level of service and facilities at Tom Wood Volkswagen just so out-shined any other dealers that we were just compelled to purchase our 2005 Volkswagen Jetta from Tom Wood Volkswagen, but at any rate, we were COMPLETELY impressed and satisfied with our experience at Tom Wood Volkswagen." -Chris L., Indianapolis October 29, 2011
"My 2006 Volkswagen Beetle broke down on a Sunday and I had it towed to Tom Wood Volkswagen. When I called at 8:00 Monday morning they had already looked at the vehicle. I was impressed that the service department was right on top of the work. They also saved me money by having an alternative to buying a new flywheel. The car runs beautifully. Thanks to all." -Mary C., Muncie November 3, 2011
Website by Dealer.com
Tom Wood Volkswagen
4610-B E. 96th St.
Indianapolis,
IN
46240