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Customer Testimonials

 
"Matt Kennedy and Steven Adams made what could have been a complicated, painful process (turning in my other vehicle early and getting into a new one) extremely smooth, easy, and enjoyable. These two are true assets to the dealership in terms of customer service, approachability, and genuineness, and I would highly recommend both of them to anyone looking to get into a new car / VW."
-Ashton C.

"I was very well informed as to the additional needs for my vehicle. The mechanic was willing to stay late (Brandon) even though he was leaving for vacation the following day. I was able to have a ride home with the shuttle driver (Gene Horne) at a minutes notice."
-Jill G.

"In a day when it is hard to find good customer service I will tell you that your staff and especially "Denver" go above and beyond. I drive from Lafayette to have my car serviced (even oil changes) because I am treated so well. Really appreciate it."
-Kathy H.

"Darrick took the time to explain everything that was needed on my vehicle. He kept me informed of the progress and was quick to inform me when it was complete. Best service adviser I have ever had."
-John V.

"It was a great experience working with Stephan Pavicic and we are extremely happy with our new Jetta."
-Romeo G.

"Your customer service is truly exceptional. I cannot think of another place where I would want to take my vehicle. Everything is done correctly and so quickly, even though I have just driven up the last 2 times. Thank you for how you do your service."
-Joseph P.

"Denver did a truly fantastic job on my car, he is an excellent service consultant who always exceeds my expectations. In my last visit he was able to cover the repair under warranty. I would highly recommend him to anyone."
-Joost R.

"Gary's service and attention was great. The work was performed correctly and quickly. Your express service area is great."
-James F.

"We were very impressed with the overall level of consideration provided to us during the entire selection/purchasing process."
-Charlie U.

"Luke and all the people there are always very helpful. I am very happy with the service and tell my friends about Tom Wood. This dealership just keeps getting better and better with time. Keep up the good work!"
-Jack G.

"Anya really listened to what I was wanting when purchasing a car and helped lead me to the right choice. She wasn't pushy or tried to convince me to purchase a more expensive or different car that didn't fit my needs. Everyone at Tom Wood was friendly, complementary and handled things in a timely manner. I really appreciate it!"
-Anne F.

"The team is great. I have commented to friends and family on how pleased I am with my vehicle and the service I am truly a V W fan. One family member commented I am sold on V W and Tom Wood just from listening to you and I don't even own one of their cars. Keep up the great work. Your team is awesome. Thanks."
-James S.

"Scott Alexander was extremely friendly towards me and my kids when I arrived for my 1st oil change in my 2010 Beetle I had purchased 2 months ago. He explained everything they would be doing and gave me the information needed to claim my $15 off my next oil change. Mr. Alexander also explained the frequency of my oil changes, 1x per year or every 10k miles. I was unaware that beetles don't get changed as often as my previous vehicles. As soon as I left Tom Wood, I started bragging about the dealership and Mr. Alexander. I even recommended that my boyfriend start taking his vehicles there to get the oil changed."
-Latisha P.

"My service advisor went above and beyond yet again! Made the whole process painless. Truly exceptional work and is a real asset to the team. Nothing but positive things to say! Also the shuttle driver was extremely friendly and flexible in getting me to and from work while the repairs were being done."
-Brittany W.

"I had a window that wouldn't roll up and no scheduled appointment. The service team got me in , provided a loaner and my car was ready the next day. That is exceptional service."
-Paul F.

"By far the best dealership experience I've repeatedly had in my history of car ownership. I'm always willing to drive two hours if need be to visit you guys for my beloved VW. Keep up the good work!"
-Austin M.

"Your attention to customers is beyond exceptional. I drove Cadillacs for over 20 years and didn't get this kind of friendly, attentive, and fast service. Looks like it is a VW for the next 20 years! Thank you!"
-Teresa M.

"Customer hospitality is really a focus with Tom Wood VW. Thank you for the comfortable seating area, private work stations, and coffee selections."
-Brian T.

"I've always been quite please with the level of service that Tom Wood VW provides and wouldn't consider taking my Jetta anywhere else for service needs!"
-Jeffrey M.

"Truly a great experience! Thank you for all that you do. I will be purchasing a car again from Tom Wood Volkswagen, specifically from Anya Bass!! She is awesome!!!"
-Lynette H.

"My visits to Tom Wood Volkswagen have always been a Truly Exceptional experience. All the people I've dealt with, or even come into casual contact with, are friendly and upbeat. My needs are met and I'm made to feel welcomed and important. The bar has been set very high indeed for others to meet!"
-Richard K.

"I don't know of any place in town that has the waiting area---cleanliness, comfort and style that your dealership has!"
-Elle R.

"We really appreciated Robert's expertise on the GTI. He showed such appreciation for the car that I felt 100% confident about the purchase. I have been loving every minute of driving the car."
-Carrie L.

"All and all it was a very good experience. We purchased a used vehicle but was treated very well. There was a few issues with the car that were promptly fixxed within the next week. Very well done. I wish more dealers would take notes from the staff at this dealer!"
-Andrew G.

"Very enjoyable experience. As previously mentioned, I'm fairly picky - and came in with car specifics that I wasn't willing to compromise on. Stephan handled everything beautifully and got me the exact car I wanted, at a great price. A little negotiating on my trade-in value, but they respected me and gave me what I wanted for it. Couldn't be happier."
-Molly B.

"Your team was truly outstanding. The technician put my car up on the rack as soon as I arrived. He diagnosed the problem and told me how I might cure it. Unfortunately, I don't remember his name. Greg also helped clarify my situation and even got my Passat washed. Ron helped too; and Julie Kearney made excellent suggestions. The service team was so good that when I am ready for a new car--not this year--I will make your show room my first stop."
-Stanley G.

"Two days after the service, my car had a serious oil leak. It was a Saturday morning and we were heading out of town for a long weekend. Krista was totally on top of it when I called in to report the problem. Within 2 hours, the tow truck was at my house, along with 2 Tom Wood service reps with a loaner for me. They even cleaned up the oil from my garage floor. I am very impressed with the level of customer service. Thank you, Tom Wood VW!"
-Cynthia H.

"I would like to commend Jon Dwyer for the excellent customer service he has always provided me. For this particular visit, I only needed a minor repair though important, as it was causing gas leaks and fumes in the cabin. Jon was able to squeeze me in the very next day and had me out the door in no time. I always appreciate the prompt communication, courteous service, and willingness to go the extra mile to ensure my experience is exceptional."
-Timothy D.

"Stephan was very kind with my wife Stacy and made the purchase very easy. I was able to show up, sign the papers and drive away with no hassles."
-Richard K.

"I have nothing but wonderful things to say regarding my experience with Tom Wood VW dealership. I was made to feel like the only customer that mattered when present, even when others required Matt or Stephens attention. They were exceptionally welcoming and friendly. The whole experience, from start to finish, was a pleasure...truly."
-Colleen O.

"Outstanding service, kindness and professionalism! I look forward to doing business with you in the future!!"
-Melinda R.

"Matt was great, I came in on my lunch hour and he had the deal done very efficiently. Stephen took care of the paperwork quickly, despite having his own meeting to get to. Everyone that worked with me was great."
-Steven T.

"Tom Wood VW is a model for how all dealerships should be run in regards to service."
-Hope O.

"This is the second time I have worked with Matt Kennedy and both have been excellent experiences! This time especially he went above and beyond to help me through a very difficult process and I can't say enough about how kind, thoughtful and hardworking he is...he persevered to ensure that I had the best possible car and outcome. I will never buy/lease a car from anyone else! Thank you!!!"
-Lindy B.

"There was a minor hiccup between the time I scheduled my car and when I came in. (My appt was not in the books) However, my intake specialist made sure that I my car was able to be serviced and the service I received was exceptional. And I found out about a recall that I had not recevied a notice for, and that work was completed in this same visit."
-Amy B.

"My son is a mechanical engineer and when he needed a reliable car for his first job, he went to this dealer at my suggestion and bought a TDi Jetta. My wife's next new car will almost certainly come from this dealer. Service from a dealer can be such a painful experience elsewhere. This dealer and his staff are really exceptional representatives for Volkswagen."
-Charles K.

"Thank you again John Dwyer for excellent service, as always."
-Terri B.

"Everyone at the dealership was incredibly friendly and made the car-buying process, an admittedly daunting venture, fun and easy. My experience with Stephan was especially great. He knew the cars we were looking at inside and out and treated me with respect and legitimacy. Many of the other car dealerships did not take me seriously due to my age, but this was not true at Tom Wood. Truly an excellent shopping and buying experience."
-William S.

"Returning from New York to Oklahoma on a family trip. Car hit 60,000 miles on the trip up to New York. On Monday Morning I called FX Caprara Volkswagen in Watertown NY first to try and get a Tuesday morning or Wednesday morning appointment. They could not get the car in for 4 days. Called Cornwall Volkswagen in Cornwall, Ontario. They could not get the vehicle in till the following Monday. We were leaving new York on Wednesday. Had a hotel reservation in Indianapolis for Wednesday night. Contacted Tom Woods VW in Indianapolis, IN. Told us to drive in first thing Thursday and they would take care of us no problem. Great service. Wish they had a dealership in Tulsa OK."
-Kevin O.

"I was very impressed with the service, greeted us as we pulled in, treated like we were family or worked there. such friendliness from top to bottom. I always recommend friends your way. I loved the cleanliness & not being pressured. I specially loved that I didn't need an appointment, due to having to work different hours though the week. Saturdays was best for me. Thanks so much..."
-Terry T.

"The experience was very easy for me to complete. I was surprised when they told me that I could bring the car in for the service that same day."
-Fran M.

"Thought service, comfort of new waiting area great.. Service consultant made me feel welcomed, and confident that my car was being taken care of. Have never had any problems with any service here."
-Deborah B.

"I was satisfied with the dealership buying my first car, and I was even more satisfied buying my second car! Thank you Tom Wood Volkswagen!"
-Olivia B.

"My appt was made through Jon, who as always is exceptional to work with. Jon was OOO when my appt was scheduled for and I worked with Krista for the first time. She was willing to assist me upon my arrival and was professional, courteous, and friendly. She made several follow-up calls letting me know what was wrong and the status of the vehicle. She strives for a high quality service experience for the customer; she was efficient and strives to build/maintain external customer satisfaction. Brandon was wonderful to work with as usual. He quickly obtained my information and put me in a loaner car. He is always friendly and courteous. All three of these employees effectively coordinate all activities to ensure a smooth and efficient experience at your service facility. These three are a great team and give your customers an exceptional service experience!"
-Nicole S.

"Cory did a great job throughout the process of walking me through the purchasing process and was very quick to respond to my emails regarding the few questions I had."
-Troy C.

"Brian is the best service advisor I have encountered in my years (60)of car ownership. Overall service experience--excellent."
-Don F.

"Stephan Pavicic was our sales specialist. He was Excellent. He listened to our needs and worked with us to identify the car that best fit our needs. We will definitely work with him again as are family auto needs grow. He is a true professional."
-Robert O.

"Your shuttle driver is so accommodating and friendly. I have ridden with him several times and he always go out of his way to provide pick up at the time that works for me."
-Marlene M.

"I was a bit nervous buying my first car, but Robert took great care of me and made me feel much better about purchasing a car."
-Nicholas W.

"I am so happy to have found a sales representative and a company that I trust to keep in a safe car that is affordable and the highest of quality. Matt Kennedy is the best sales associate I have ever encountered. I appreciate his honesty and exceptional demonstration of knowledge during the whole purchasing process. His compassion and ability to improve my situation was phenomenal. I feel truly lucky to have found the person from whom I will always purchase my vehicles from. VW is truly lucky to have such a devoted, talented, and compassion sales representative employed at their place of business. Thank you VW for an amazing experience and an amazing car."
-Kari T.

"Luke David and the entire service team are cheerful, upbeat individuals that seem to have fun at the job they do and are enthusiastic about the people they encounter. I would recommend the dealership to anyone!"
-Sunny P.

"Service consultant Jack Harrell was very outgoing, friendly, honest. He took into consideration my pre diagnosis, being from out of town, need for speedy repair, and expenses. Brought car by before holiday weekend and had job done before estimated date of completion. Brought car in Friday, Parts were ordered on Tuesday, car repairs done on Wednesday. Exceeded all expectations and kept costs lower than estimated. Thanks to him and the service staff for a job well done."
-Russell M.

"I believe the service coordinators name is Julie. I had an emergency just passing through Indy and she was simply amazing at helping me get back on the road. She went out of her way for me and I truly appreciate all she did."
-Jason M.

"Simply the best buying experience from start to finish, Greg is a great person to work with in buying a VW."
-Gail S.

"Dave Cibull has sold me 2 Volkswagons. He did a great job of making sure my needs were met. I will definitely call him again as well as recommend him to friends."
-Lani R.

"The staff in the Service department are always friendly. We received extra help from Jon to change some settings in our vehicle. He gave us a good tutorial! This dealership hires good people."
-Terry S.

"Jack was great. I had just purchased the used car less than 30 days and required $800 worth of services. They worked with me and couldn't be happier."
-Lucas M.

"I have had nothing but good experiences with your company, and I appreciate the quality of service I have received each time. The fancy coffee machine in the waiting room is an added bonus =) "
-Melissa K.

"Excellent customer service!!! Jon Dwyer is a great Service Consultant-very knowledgeable and efficient. All my concerns were addressed, issue was fixed in a timely manner. I am very impressed with your service. Thank you very much!"
-Alexandra T.

"To be honest my wife and I were not looking forward to making the trip to the dealership. We were not in the mood to be given the car salesman treatment. Robert greeted us within minutes of entering the dealership and was excellent. My wife and I were pleasantly surprised and the whole experience was comfortable and refreshing."
-Daniel H.

"I made contact via email and was called back withing 15 minutes. I spoke with an extremely helpful and knowable young lady, Hazel. We mae arrangement for an appointment the next day. On my way over I recieved a call from Matt Kennedy to let me know he was going to be working with me. He went above and beyond to make sure I was satisfied and all my questions were answered. It was the best experience I have ever had purchasing a car. Everyone I came in contact with there was great ! Matt called me the next day to see how I like my car and to answer any questions. He was the best!"
-Mary N.

"Anya was our sales representative. I had never bought a car in my life and had a perception of getting sold a car i couldn't afford. I went in to the dealership knowing what my budget was. Anya from the beginning showed a genuine interest in meeting my needs for purchasing a car. She showed my fiance respect as well. In the end Anya was able to work with us to get the car we wanted at a budget I could afford. I truly believe she was on my side when purchasing this vehicle and it felt good walking away from a major purchase knowing you had a quality salesperson. Overall, she was outstanding."
-Ronaldo G.

"Both Mike and Stephen were phenomenal! I felt awful for making them stay after hours, but they knew the urgency of getting the car! I bought my previous beetle there and was satisfied with Bruces customer service, which is why I came back! The guys helped me get my car that day, returned my rental, and even picked it back up in the morning for a final cleaning! I love my new car and am glad I came to you again!"
-Genesis R.

"Robert and Tom Wood VW took a bad situation to positive outcome. Robert, our salesman set all my radio stations and phone numbers from our previous VW. Tom Wood and Robert should be commended because they went over and above their job."
-Glenn B.

"It was the most pleasant vehicle purchase I've experienced. Robert was wonderful. I love the car and give the entire operation high marks!"
-Emily L.

"Matt Kennedy is a great guy and fun to work with. His energy is contagious and you don't feel pushed into the sale. He listens to your needs and concerns and crafts a deal to best suit those. I love Volkswagen and have now owned 6. It's great that I have a place to return to continue the tradition. I would highly recommend Matt to my friends. The dealership and support personnel also worked very well. From finance to service it was an easy process."
-John W.

"My salesperson Stefan was open and honest he was easy to work with."
-Ann O.

"We felt confident that the salesperson invested himself in our purchase. He was very professional, knowledgable and friendly! We love this dealership and will return."
-Nancy P.

"Exceptional experience! Sales person, Anya was the best I have ever delt with ... Finance Manager, Stephen represents this dealership in the finest fashion ... Love my Tiguan and your dealership!"
-Stephen G.

"I didn't have an appointment. A tire was quickly losing air. I don't want to go any place else but Tom Wood. I drove on a prayer from Danville. They took me even though they had had 42 cars that showed up like me. That is why I keep coming back. Thank you!"
-Adra W.

"The shuttle driver, Gene, was a delightful person. He went out of his way to make sure my transportation needs were taken care of."
-Timothy D.

"My husband and I went to the dealership to look at the EOS. we noticed the dealership had just closed. However, our salesman Robert Gooding took the initiative and walked over to us and offered to assist us even though he was off for the day which was a pleasant surprise. This customer service was why we purchased our car from Robert."
-Robin F.

"John Dwyer always goes over and beyond whenever I bring my vehicle in to be serviced. I brought my car in because my engine light was on. At the time I was extremely nervous and upset. John eased my mind by having me bring the car in and he did a quick dx with a hand held device to get the code. He explained what that code was and eased my mind by telling me that the car was ok to drive until my appointment a few days later. The extra time John took to help me meant a lot and I really appreciate having such a great service tech. That is the reason why I only bring my car to Tom Wood VW."
-Wendy R.

"Over the weeks leading up to my Tom Wood VW visit, my mother and I had been to 15+ dealerships looking at vehicles for both her and I. The experience at Tom Wood was VERY different. It was all about finding the right car for you and the experience in doing so. Not just a line of salesmen trying to force customers into cars at all costs. It truly was a wonderful experience and I look forward to sharing that experience with my family and expect that I will be buying cars in the future from Tom Wood."
-Benjamin D.

"Staff is always friendly and answers all my questions and concerns. Really appreciate the vacuuming and car wash my car always gets. Thanks for being available when I need you."
-David W.

"My salesman, Stephan, is the greatest. My second VW purchase from him."
-Beverly A.

"We have a 6-month old, so buying a car with her in tow is a bit of a challenge, but the dealership really worked with us. As part of the test drive, we even picked her up from daycare! Then, as a parting gift, the salesman gave us a VW onesie for her. So amazing."
-Catherine D.

"The girl in the service area was on the ball. We communicated over email because I was out of town. She kept me informed and offered me additional services and everything. Very easy thank u."
-Debbie F.

"Matt Kennedy always does a great job! I would send my friends for any purchase needs. Thanks Again Matt."
-Charles F.

"My sales representative Stephan Pavcic was exceptional. He had an extensive knowledge of the product that I was interested in and ultimately bought. From a sales perspective I would be likely to recommend someone looking for a new vehicle to talk to him."
-Roosevelt S.

"Everything was great the work was done exactly when the service adviser said it would be witch a lot of times at other places that is not the case. I will be coming back again for more services."
-Brandon A.

"My experience in purchasing my first VW was phenomenal- it will be hard to drive anything else after this, or purchase one anywhere other than Tom Wood from Stephan Pavicic."
-Emma R.

"We have purchased many vehicles through the years and Tom Wood Volkswagen made our experience this time outstanding. Thank you!!"
-James K.

"From start to finish, I was treated like a valued customer by everyone I dealt with."
-Carolyn F.

"Matt Kennedy was so patient and considerate with us and I value his opinion and knowledge....thanks for having such an outstanding employee."
-Ruth S.

"Matt was awesome!! So friendly and not pushy!"
-Krista L.

"Brian McNamee is an excellent service representative for TW VW!"
-Ken W.

"I was just there for an oil change, but the process went very smoothly and everyone was very nice. Nice new facility too! I like the "museum"."
-James S.

"Brian McNamee was fantastic. He listened to my concerns and advocated for me to lead to a fair and equitable resolution to my issue that has definitely made me into a more loyal VW customer."
-Patrick F.

"Im glad I bought my vehicle from Tom Wood and I plan to continue to use the dealership for all my maintenance needs. Thanks."
-Devon B.

"Anya Bass is WONDERFUL! I've come back to Tom Wood specifically because I love working with her. She has helped me with my past 4 new cars and has always exceeded my expectations. She is patient and respectful and is a VERY good listener. I speak highly of her and of Tom Wood VW to anyone I know who's looking for a new car. I hope she stays around for a long, long time! Thank you, Anya, for always making my car buying experience an enjoyable, stress-free one!!!"
-Tim H.

"Having been with my parents during their car-buying experiences, my expectations were completely different from what I got at Tom Wood Volkswagen. I was blown away by the effectiveness and efficiency of the sales and technical staff, and even more so by the fact that I felt like an individual during my experience. I've had my Jetta TDI for almost two weeks now and if the next few months are anything to go by, my next vehicle will absolutely be a Volkswagen and I will be shopping with Tom Wood Volkswagen."
-Adam K.

"We liked our salesperson so much we bought a second car the following week... I think that speaks for itself."
-Krista P.

"Tom Wood Volkswagen's service department is AWESOME. The best experiences I've had with regards to vehicle repair. Brian Mc Namee was a great point of contact and was always willing to answer my questions."
-Jesus T.

"I absolutely love coming to VW to get my GTI serviced. The last two times I've had Scott as my customer service rep. He's been so nice, down to earth, and honest."
-Danielle A.

"Your shuttle driver is so polite. He picked me up right on time from work. I have ridden with him before and he is always professional and very polite."
-Marlene M.

"I will not go anywhere but Tom Wood Volkswagen to have my vehicle serviced. I have always received excellent service and care of my vehicle from every member of the staff."
-Angela B.

"I understand that the service representative gets credit for the customer answering these surveys .... but I think they are annoying ... how about one question ... Were you satisfied? ... yes, or no .... if no ... explain in full detail .... end of survey"
-Cecelia K.

"I am happy to add comments to the service I received. I brought my car in for service due to pothole damage. Brian McNamee provided very responsive service. His communication was effective and regular. I would certainly go to him again if service was required fro my vehicle."
-Joe M.

"I JUST STOPPED BY FOR SOME INFORMATION AND DECIDED TO GET AN OIL CHANGE. ALL MY QUESTIONS WERE ANSWERED AND I WAS VERY HAPPY WHEN I LEFT. NEW FACILITY IS FANTASTIC."
-Anthony F.

"The service rep that helped me was wonderful. very friendly, courteous, and considerate of my time. i think he is personable, and i will definitely call him with any questions i have in the future. overall i felt my visit was exceptional. my only gripe was the interior of my beetle was not vacuumed out and the cigarette box was left inside (not a huge deal, but worth mentioning). awesome job as always!"
-Katie S.

"The new Tom Wood VW facility and service department are truly top notch. Everything is done to provide for the customers comfort and understanding."
-Daniel T.

"The entire staff is wonderful to work with. Denver is my go to person and he has never let me down. I appreciate his upfront and honest feedback reagrding my 12 year old car (that I love by the way). Because I live in the Southern part of the state I have to drive a couple hours to your dealership for service. Denver is respectful of my time and gets me in and out as quickly as possible. He needs to be cloned! Thanks again for taking care of me."
-Rita E.

"Kristian provided exceptional service throughout the process or leasing my Jetta, I would absolutely recommend VW and his personal service to my close friends and family. I can also see myself staying with this dealership for future buys/leases. The person who handled my paperwork was also exceptional. The experience was great overall and highly recommended."
-Lisa P.

"The staff, the building itself, and the quality of work was way above my expectations. I was extremely pleased with my experience."
-Mike G.

"Luke David provides exceptional service. Dreyer VW was unable to repair my clutch linkage problem after two days in their shop. Luke efficiently assessed the problem at check-in (crawling under the dash with a flashlight) and directed an appropriate mechanic to repair the problem immediately. Very professional service."
-Kenneth K.

"I always feel the customer service at Volkswagen is beyond compare. In particular I feel your service advisors (Denver Woods) are extremely honest and helpful in making decisions."
-Larissa S.

"I absolutely love these guys on 96th St! I've dealt w/ almost every service guy there & they have always been thorough & efficient about getting me in & out. I especially was impressed w/ Denver Woods & the service I received this time around. I called in last minute which I normally avoid at all costs but this visit, it was necessary. They immediately got in me right after I called @ 9am & had me fixed & ready to go on 3 different issues before the end of the day. I was prepared to leave it overnight but was so impressed by their speed & great work & the price was less than expected! I talk about this dealership service center all the time & recommend them to everyone. Thank you for the correct diagnostics/repairs & the quick turn around I received. Thanks Denver & everyone @ VW service dept, you guys are awesome!"
-Amy I.

"Ryan Kennedy was my service advisor, and he was excellent. I came in at 730 for an oil change and tire rotation, was gone by 815. I was also extremely delighted at the competitive pricing for the oil change and the low prices you offer for windshield wipers. Definitely an all around great experience."
-Johnny T.

"Love the staff, will continue to make the 75 mile drive to be taken care of here!"
-Mark P.

"We are always treated with courtesy and respect. Have never had a negative experience since we started using this dealership almost 5 years ago."
-Christine F.

"I am completely convinced after this visit that I should not take my car anywhere to be serviced except to a Volkswagen dealership. Your technicians were completely dedicated to making sure they could figure out what was wrong with my car, even though it took all day. They really went above and beyond to make sure that I was taken care of, and they didn't even charge me any extra fees for the extra time it took to diagnose the problem (even though it involved replacing and testing out different parts in my car). I was extremely happy with my visit!"
-Emily K.

"Franchised dealers aren't the least expensive, but the facilities, level of service, and personnel are excellent in this instance!"
-William B.

"Tom Wood dealerships always provide excellent service and customer care. New showroom and service bays are excellent as well."
-Samuel D.

"I was accidentally given the incorrect hours and showed up for my service as the service dept was closing, but the staff was extremely helpful and accommodating. I really appreciated their kindness and willingness to go ahead and complete my service even though it was time for them to leave. They were awesome!"
-Angela F.

"I arrived first thing in the morning with no appt and was able to be worked in with no problems. Very pleased!!! I like the new building. Enjoyed seeing the late car models on display."
-Susanna S.

"I was treated like a queen--that says it all :) "
-Susan E.

"I would like to compliment Brian McNamee. He has always returned my call promptly when I need scheduling, often working my car in as soon as possible. He takes the time to explain the services my car needs. During my last visit I inquired about the express lanes. He took me on a little tour and explained how the new option works. My father was a Volkswagen dealer in Greenwood years ago. I know he would have appreciated having a competent and considerate person like Mr. McNamee in his employ."
-Bruce M.

"Unbelievably exceptional service. Very good professional staff. And excellent workmanship. What more you want?"
-Arvindkumar J.

"Due to unforeseen circumstances, I was forced to buy a new car sooner than I had anticipated. I called my loyal, dedicated service advisor, Brian McNamee, who has never failed to provide anthing less than outstanding customer service. Based upon his recommendation, I was immediately contacted by Matthew Kennedy and within an hour had upgraded from my 2008 Jetta to a brand new 2014 Passat. Matthew went out of his way to ensure that I had exactly what I wanted even though my car had to be located and brought to Tom Woods. Everyone from Mark and Brandon, ithe service department , to the young lady at the front desk made my experience nothing less than exceptional."
-Jonell T.

"I'm impressed with the new show room and car museum upstairs."
-Marlasue A.

"We've wanted a diesel for a long time and couldn't be happier with our purchase! Brad did an awesome job helping us find the car we wanted and equipping it with features we desired!!"
-Theron W.

"The service express is really great!! I love watching them work on my car from the waiting room. My boyfriend wanted to save money by changing the oil himself and he discovered that Tom Wood VW charged less than he could do it himself and they rotated the tires and topped off the fluids and vacuumed the inside and washed the car for free. And they did it all without an appointment and very quickly. They have great coffee and hot chocolate also and everyone is very friendly. The new dealership is spectacular. I'm telling all my friends."
-Amanda B.

"We were from out of town when our Routan needed service. Very impressed with the entire team (Denver, Scott) and all they did to make it as pleasant as possible."
-John Y.

"I really appreciate Tom Wood always delivering my vehicle in clean condition. The new building is very comfortable and spacious for customers and vehicles."
-Marlin A.

"I really appreciated the use of a loaner car as this service took several hours - allowed me to get things done at home. The new VW facility is very impressive."
-Charles R.

"We love Tom Wood Volkswagen. We drive from Lafayette (70 miles) when we could go to the Lafayette Volkswagen dealership instead."
-Carol B.

"My appreciation goes to John Dwyer and the rest of the Tom Wood team. I have been buying and servicing cars there since 1995. This service visit is one reason why I continue."
-James G.

"I enjoyed walking through your new dealership. It's very impressive. I love my new VW and look forward to many years of great performance."
-Duane H.

"I have had uniformly excellent service on each occasion--from both the sales dept (Dave Cibuli) and aftersales service (Brian McNamee). Minor gripe: Upon picking up my 2013 Jetta sedan from my recent service, I noticed it had acquired a minor door dent/dimple. However Dave promised me that VW will repair this for me without charge when their new PDR guy starts in a few months. So I consider this issue to have been adequately addressed."
-Steve S.

"Tom Wood has the best service department VW has to offer. They are an example of what automotive service should be."
-Hope O.

"This is my second VW from this dealership and plan on returning when it's time to trade."
-Gregory S.

"While I'm sure the cost of the new building was enormous, I truly appreciate & enjoy the new facility. It makes waiting for my vehicle or a ride much more enjoyable. Thanks for the relatively fast wifi service as well."
-Matt S.

"The new facility is very nice and the people are always extremely nice as usual. It makes me happy to know that I bought my car at such a great dealership. The wait was painless and, again, worth it! Thank you!!!"
-Lloyd M.

"Matt Kennedy the BEST. Bought this last car sight unseen because we know with Matt if there's any kind of an issue he will handle it."
-William G.

"I returned to Tom Wood Volkswagen after being in an accident in my VW Jetta which I had leased through them in 10/2012. I again was very happy with Mike Thompson and he was very helpful in getting everything wrapped up with my totaled vehicle and into my new Passat. Due to the safety rating of the VW, I will surely have many in my future."
-Heather A.

"Anya Bass was wonderful to work with. If I called and left her a message, she was returning my call within minutes! Thank you for the great service."
-Camala H.

"The new location looks modern and bright. The service personnel continue to provide the same good service as always."
-Terry S.

"Kristian was wonderful throughout this process - he was helpful and knowledgeable and he has continued to follow up with us to make sure the car is everything we had hoped it would be (which it is). All of the staff at Tom Wood VW has continued to be helpful and during my recent visit to the service department, multiple staff members checked in with me to see how I was enjoying the car. I would certainly recommend Tom Wood VW to others."
-Elizabeth K.

"Very friendly staff, lovely show room, same-day service with fast turn-around. Probably the best service experienve I have had with any dealership."
-Alexander H.

"I'm quite impressed with the new dealership and service department. It is a beautiful, functional and comfortable facility."
-Michelle A.

"New location is very nice. Only thing i can think of that wasnt perfect was the car wash was not yet open. Was able to use my on-line coupon for $20 off oil change so very happy about that. You all do a great job!"
-Susie C.

"At pickup, my wife dropped me off at 7am and I realized the dealership didn't open until 7:30am. One of the employees let me come inside to the lounge to wait so I did not have to wait in the cold."
-Daniel G.

"I have recommended Tom Wood to family and friends via facebook and in "real life" - everyone there is so friendly and helpful. I have always found them so honest and forthright...they make taking one's car in for service a pleasant experience! My car is paid for and I plan to drive it until it gives up the ghost and I will be visiting the service department for a long long time!"
-Regina C.

"I took my car in for an oil change & in their thorough examination they recommended a wheel alignment. They gave me an estimate of the amount of time that additional work would take & respected my time by giving me the option of doing the alignment while it was there or doing it later. When I explained my dog had an appointment at the vet they repeated that to me as they checked in to give me updates on their progress with the work. They were focused on getting the work done so I could make it to my other appointment & I like that they HEARD me & helped me get done on time."
-Sara H.

"Even though I had to wait extra time, the staff was extremely sensitive to my extra wait. This was the first day open in the new space so there were bugs to work out. No complaint from me. I was pleased by how they accommodated me."
-Vicki L.

"I really appreciate the option of just coming in for minor repairs at my convenience without an appointment and being able to have the item taken care of without taking a place at the end of the line."
-Dot R.

"This car was a replacement for a car purchased in January at another dealership that was totaled in an accident. I had one day off to find a replacement and complete the purchase, and it was done by noon. Awesome job. Other dealerships asked us to come back with an appointment! We also had a negative experience with a top area competitor we had purchased from previously, as we also used their body shop for repairs that didn't end up occurring. We were certainly not treated there like repeat customers and that our time was valuable, despite buying our last two cars there. Glad we went elsewhere! Great experience! Will be back, I'm sure, even though we have been die-hard Acura and Toyota fans until now. The sales Manager was also very nice and we were impressed he went out of his way to say hello and thank us for the business. A nice touch."
-Jennifer M.

"Overall was a great experience. The sales person was very knowledgable of the features of the car and attended to all my questions and requests with diligence."
-Antonio N.

"Thankful that we could be transported and not have to wait for the work to be done. Your driver is wonderful. Very friendly man. You are blessed to have such a gem."
-Karrie L.

"Dave Cibull made my experience with car shopping so positive. I would refer him to any of my friends who are in the market for a new car."
-Haley K.

"I just am unable to speak enough about how well I have been taken care. I did not purchase my car from your dealership and was taken care of like I was the owner. There are three areas that I find to be very important on any dealership earning my business: Great communication, expediency and accuracy of repairing the initial problem and honesty. All three of these were met ever single time. Whoever made the decision to put Mike Hester in the current position he is in deserves about ten high fives and will definitely be receiving a Christmas card from us along with the service department."
-Lawrence G.

"Pricing was truly exceptional. You could not have gotten tires installed for a better price even at a less reputable shop."
-Eric M.

"Service has been exceptional throughout my relationship with Tom Wood Volkswagen. I have not always replied to your surveys, but be assured that the quality, promptness, and honesty (recalls) have been consistent and reliable. I drive a lot for my job (90,000+ miles in 3 years), I need to have a reliable vehicle at all times. I have been more than assured of this. I am very certain that my vehicle will perform as needed/desired whenever I need it . My service representative (Denver) has always been very forthcoming with accurate information/estimates and the time involved to perform service. Needless to say, I am satisfied with the service I have received. As I move beyond my extended warrantee (100,000 miles) I look forward to several more low/no service years in my 2010 Jetta TDI! Thank you! "
-William H.

"As always, Jon employs expertise, credibility, and effective partnering with his clients. Without his high standards of customer service, I would not return."
-Nicole J.

"I just want to say that I always enjoy coming in order to get my car serviced. I never feel like I am taken advantage of when I go and everyone is very helpful. I really do like that the individuals who work there take the time out to explain what is going on and what really needs to be done."
-Amberlee G.

"I was dropping the car off the night before my appointment. As I was dropping it off, the service tech realized they had time to do the car right then if I had time to wait. Getting it done that evening saved me the time and hassle of coming back the next day. I appreciated the thoughtfulness and extra effort extended to me which made my day easier."
-Michael C.

"My family and I were headed to Indiana from Missouri to a soccer tournament on a Friday evening. Our car broke down on the highway around 10:00 pm and we had our car towed to the nearest VW dealership. Once we got to the VW dealership at 1:00am, we noticed that the service department was closed on Saturdays! We had to get back on the road by Sunday in order to go back home for work and school so we looked for another VW dealership. Tom Wood was the nearest VW dealership to our location. We called Tom Wood and told them our situation and they suggested we get the car towed in to them as soon as possible to see if they can take a look at the car. We were able to get our car towed to Tom Wood by 1:30pm on Saturday and about 15 to 20 minutes later, Denver in te Service department stated that they were going to get my car in to take a look at it. About 20 to 30 minutes after that, Denver informed me that they were able to fix the car and we would be able to drive off the lot by 4:30pm on Saturday! Wonderful news after a long and tiring weekend. We were pleased and grateful for the exceptional customer service we received at this dealership. The guys in the Service department there really made the process go smoothly. We TRULY appreciated all that they did and we are THANKFUL that we had our car serviced at Tom Wood."
-Lesley T.

"Best customer service I've ever had. Will always return, even though it's a far drive."
-Aubrey J.

"Tom Wood Volkswagen makes owning a VW - I'm a returnee from the 60's - an exceptional experience. They are great people. No sour faces or put-offs. They work extremely hard to make you feel completely at home. Considering it is just a routine PM it makes me proud to be an VW owner."
-Lawrence T.

"Other than writing the check, the entire process was painless! Robert Gooding was a wonderful salesman to deal with and really listened to what we needed in a vehicle. Thank you"
-Anne B.

"Overall, I was very pleased with my experience at this dealership. This was my first time buying a car, and instead of taking advantage of this fact, I felt I was handled with honesty, and genuine care. I love my new car, and hope that the stellar customer service will continue as I bring my car in for regular maintenance and anything else I might need from the dealership over the course of my ownership of the car. I was displeased with the way the missing spare key situation was handled, but other than that I have very much enjoyed my experience with everyone at Tom Wood Volkswagen."
-Kelli V.

"Phone customer support, just get back to your customers in a timely manner. Your entire dealership is excellent (sales/service) and I will remain a loyal customer here as well as tell others."
-Paula J.

"This is the 4th vehicle I have purchased from your team at Tom Wood. Have enjoyed working with all three sales people I have worked with and will continue to recommend Volkswagen Diesels and Tom Wood Volkswagen in my efforts to convert all my family and friends to Volkswagen Diesels!"
-Michael S.

"I was pleased that the parts department was also open at the same time as my service appointment on Saturday morning, which allowed me to purchase an oil filter for my car."
-Edward R.

"We're extremely appreciative of the time it took to complete our service. We drive from Lafayette, with our one year old son, and when quoted two hours it only took one. We couldn't be happier with the dealership and service department and will continue to make the drive in the future."
-Amber T.

"Having internet access is a tremendous benefit for those of us who work electronically. It allows us to wait for our vehicle and be available for consultation as appropriate. It also allows the dealership to avoid providing shuttle services; particularly to greater distances."
-Robert L.

"I really enjoy the quiet waiting area without music or TV."
-Ralmond T.

"This is my first time using the Express service. I still prefer the one on one interaction from Brian in service, but all of my expectations were met."
-Charles S.

"I was very impressed by Anya Bass. She is knowledgeable, competent and professional. I felt completely comfortable buying a new car from her. I recommended her to a woman who is considering buying a Volkswagen. Hope she makes another sale!"
-Karen Y.

"The staff was very kind and helpful. I needed to work during the time I waited and they helped me take my things to a quiet work area. Thanks guys!."
-Dale R.

"Refreshments on Saturday morning is a great plus. Thanks."
-Ching-Chang L.

"Ok, I was nervous, I was excited, and I was unaware of how exhausting and thrilling getting a new car would be. Being a college graduate student, out of state, without proper knowledge of my credit score made me a difficult client and I had gone to a couple other dealerships being told the same thing- 'maybe we can help you', 'maybe we can find a price that fits you', 'you may need to get a cosigner', or simply 'well...you are going to be a hard one to deal with'. That is until I came to Tom Wood Volkswagon and met with Matt Kennedy. He instantly welcomed me with his great energy and made me feel that perhaps I was looking at dealerships the wrong way. I wasn't expecting much, I only needed a vehicle that was newer and safer than mine- a 99 dodge durango with about 300,000 miles on it! It was time for a new vehicle I could drive without worries of stopping and wondering what this new sound or odd smell or mysterious leak was while on the road....which is not a fun feeling. After telling Matt about my situation, he explained the process of purchasing a new vehicle in a simple, direct manner while assuring me I was not an impossible client. There were programs to help me and getting a safer and newer vehicle was easier than how other dealerships were doing their business with me. Before I knew it, I was approved (without a cosigner) for a 2011 Jetta Sedan with 30,000 miles! I couldn't believe it- I was expecting the best I could get with my situation was nothing newer than a 2005 vehicle with about 100,000 miles. I was literally shaking in my chair, almost crying with disbelief and Matt had to remind me I was not dreaming (probably multiple times) and I would be able to take the car home that very day. I could not have been happier and I love my Jetta. The new, safe feeling of being on the road is priceless to me, not to mention I can enjoy driving again. I owe such a huge thank-you to Matt, he was the one who made it possible by making the process as simple, quick, and painless as possible as well as the entire Tom Wood Volkswagon team whom I met along the way. Each of them friendly and making the process feel less of a strict business transaction and more of a happy life event. Thank-you. I definitely would recommend Tom Wood to all my friends in search of a new vehicle and getting the giddy feeling of finally finding it there at Tom Wood."
-Ashley R.

"Service representative, Chris, was outstanding to work with, even though this was a tire replacement/wheel correction insurance issue. I would recommend that young man to anyone going into your service area! He kept me updated on the progress of ordering, receiving the new tire, and correction to wheel. Thank you Chris!"
-Jo H.

"Luke did a great job communicating information. You can tell customer satisfaction is a priority in the service department. I don't normally give reviews but I pulled away thinking that was great service."
-Matthew R.

"Have been very pleased with customer service when we've had to bring our Jetta in for repairs/routine service. Our service rep/advisor is Denver Woods & we think very highly of him, he always puts the Customer/Client first & makes sure that we are informed every step of the way & are aware of the costs. He is very patient in explaining all that has been found & any repairs needed. THANK YOU"
-Richard N.

"I am always taken care of at this TW VW. A lot of the people actually know my name, which I hope is not a bad thing..LOL. The guys even vacuumed the inside a little bit and wiped the inside windows. There were complimentary breakfast snacks and drinks....whooo hooo. Every chance I get I recommend this locations and some employees by name, Jon, Stephan, Chris, Jim, Jerry...they all take good care of me, this is my 4th car from this location."
-Wendy W.

"I waited while the 140,000 service was performed. There were salesmen sitting, it would be nice if one of them stopped by the waiting room and asked if they could show anyone a car or answer any questions. Not a complaint, just a thought."
-Harvey S.

"I work at Keystone at the crossing and leased my vehicle from another dealership.. Your location was my first pick, now your service is my first pick.. Hope to do business when my lease is up!"
-Michael J.

"I always have a good experience with the people at Tom Wood. Everyone is friendly and helpful and has a lot of knowledge and answers whatever questions or inquiries I may have."
-Jamila N.

"Best experience I have ever had. I look forward to returning for service here, even though there is a VW dealer much closer for us. Anya and Mike were excellent, but Jordan, who handled the internet inquiries, was most instrumental in inviting me to the dealership and answering questions prior to my arrival."
-Paula J.

"I really enjoy working with Brian. He is very knowledgable and informative without being pushy in regards to services the vehicle needs or will need soon."
-Keith B.

"I brought the car in at the last minute with no appt. My adblue light said I only had 600 miles before car wouldn't start. They got me in immediately. They pointed out my air filter had to be changed and took care of that. Even though I had to take it back in the garage before I left because they had not turned off the sensor telling me the problem had been corrected, the fact that they waited on me with no issue and no appt. was great."
-Marlene M.

"Although Denver didn't assist me when I dropped my car off for service, he was available when I picked my car up. I had a few questions in regards to the service performed and he was extremely helpful. The shuttle wasn't available at the time I dropped off but Gene picked me up and brought me to the dealership to retrieve my car after service completion. He is absolutely perfect for his position with your dealership. He is prompt, curtious and kind."
-Sarah K.

"I had a lot of anxiety about going through the process of buying a new car but Greg S was very forthright, helpful and knew his stuff. The guy in finance was also very helpful and efficient as well and deftly handled the paperwork. I've wanted a VW Beetle for decades and finally I got my car aand it is perfection. Thanks guys for making it a happy experience and putting me into a piece of German engineered AWESOME...done and done!"
-Agnes D.

"Just bought a 2003 Passat, nice car, I want to buy a new one later on. The service people were patient with my questions. I got a replacement key fob, The programming took little time. Worked correctly. Both parts guys that helped were knowledgable and courteous. I really like my used VW. It drives like a dream even after 155K miles. I will be back."
-Michael R.

"This is my second purchase with Tom Wood VW, Kristian does a great job with ensuring you are comfortable in making the decisions."
-Sabrina T.

"I have always been treated with respect & dignity and I appreciate that. I would like to actually see with my own eyes the item that is being repaired. That would help me feel more knowledgeable about my car."
-Mechelle M.

"I have never been a VW driver before this process. I was referred to VW by a few friends and noticed that many of them were repeat buyers so I opened my search to include VW. Being a former BMW owner I liked the German approach to car design and features, but found that VW offered the same style of car at a more reasonable dollar-for-dollar price and the dealership experience was much more friendly. Once I test drove the 2013 Passat it just felt right, the price was right, it handled perfectly, and was impressed with the entire process/dealer/car. I will definitely continue to consider VW on into the future and are so far very pleased with the car decision we made. Matt Kennedy and Brian McNamee (Service) were friendly and helpful and answered any question I had along the way."
-Ian S.

"Stephan Pavicic went extra mile for contacting the collision center to inform me that my car was totaled before my insurance agent did. It speeded up the process of purchasing my CC. Thank you Stephan."
-Ching-Chang L.

"This is my first VW. The service has been great and I have recommended VW to many friends and family."
-George C.

"After visiting two other VW dealerships in my area, we make a final stop to Tom Wood at 96th street. The Sales staff (Mike Danielson) was truly exceptional. He made the whole experience in buying a car a fun, stress free event. We really enjoyed working with Mike."
-William S.

"Brian was extremely professional and personable. It is apparent that he is confident and thoughtful in his position. We very much appreciated his tone and the interface he provided."
-Elizabeth R.

"Brian McNamee does an outstanding job, and the Tom Wood service department cannot be surpassed."
-Hope O.

"Friendly and personable but didnt go out of their way to make me feel special."
-Melissa S.

"The problem was not with the dealership, they did a great job. It may be that VW may not have made a very good 2009 CC. This was the second major repair on this car. The dealership was very fair and exceptional."
-Robert D.

"Not to be too picky but, I would rather of had a new beetle than a Passat. Ha! But still it was awesome to even have a loner!"
-Michael L.

"I am a satisfied customer. This is the 3rd Volkswagen we have owned. Our decision to continue to buy VW's is based on the service we continue to receive from Tom wood VW. Thank You!"
-Mark M.

"Considering I was never a Tom Wood client and my car was towed unexpectedly I am very happy! Luke was extremely kind and even honored the competitors coupon."
-Mary J.

"The staff was extremely accommodating and friendly. I have purchased several cars and this is, by far, the best car buying experience I've ever had!"
-Susann M.

"Caleb Twita was the perfect sales person for me. He was polite and listened to every request I had. Best car-buying experience ever! Sales Manager and Finance person both also went above and beyond to acquire financing for me. Have already recommended you to friends."
-Heather T.

"Stephan Pavicic was a truly exceptional sales consultant. He went out of his way to make sure I was happy. I will recommend him to all my closest friends and family. He was truly great! "
-Ruth C.

"I have nothing but positive things to say about everything Tom wood VW!! I could not speak highly enough of my salesperson, Mike Thompson! He was remarkable and I will be recommending him to everyone I know!! The dealership was fantastic about contacting me after my purchase a couple times to ensure my satisfaction! I love that personal interaction and it has made all the difference!!"
-Kendra M.

"The only problem that I had was that I brought it in to have a tire replaced and there wasn't the tire that I needed available so they had to use my spare which is understandable but it just seemed like it if was a commonly used tire, it should be kept in stock."
-Michael K.

"As a female who knows enough about cars to be dangerous, I appreciate the guys here taking the time to explain things to me. I have worked with Brian the most and I have called him in a slight panic, explained in my terms what was happening to my Jetta, and he knew exactly what I was talking about. He told me to come in and fixed the issue within 10 minutes! Everyone in the service department has always been great and I do recommend your service department to my friends with VWs."
-Traci R.

"I have purchased 5 new vehicles over the past 25 years. This was absolutely the most enjoyable new car purchase that I have had. Excellent salesman. Excellent customer service."
-John H.

"Really appreciated the attentiveness of the staff and their honesty with regard to the necessity of having to have things replaced. Many dealers I've dealt with in the past patronized me by telling me I had to have needless work done "because it's the best thing for your car." Tom Wood VW was not at all this way. They gave me the facts and their honest opinions and allowed me to decide. I know that may not always result in the highest sales for your dealership on that particular day, but I guarantee I'm a customer for life now. I will gladly bring my business there in the future."
-Daniel S.

"Brian is an absolute asset to Tom Wood VW. Quick, courteous, extremely knowledgeable, thorough, kind and witty. The only thing missing was his scruffy beard, but that can be grown back. Quick shout out to my peeps in sales. Keep on sellin' the dream. In all seriousness, Brian rocks! Five star rating, best in the business."
-Scott K.

"Mike was, bar none, THE most honest, sincere and knowledgable person I have ever dealt with. I can not provide a greater compliment than that. I have spent a considerable amount of time to write this because I am so impressed with the entire experience and given i am self employed, time is money but I was more than happy to do it in detail."
-Patrick D.

"Everyone was courteous and kept checking if there was anything we needed. The work was done in a shorter period of time that expected. Car was washed and ready to go. Windows were fixed. I have recommended your dealership to others."
-Suanne L.

"Mike was truly concerned about my satisfaction of the service performed on my Jetta. I could tell he had others to attend to but he treated me and the others well,giving us the sense that he cared for each one of us. One can't project that without meaning it. His intern assistant was the same,well of course she was working with a good example."
-Alan L.

"I am very satisfied with my VW TDI.The power and MPG are outstanding. While on vacation to Indiana the Glow Plug light started flashing. We stopped in Evansville, In. at the VW dealer. After 4 hrs. we found out the problem and decided to drive to Indianapolis In. where we had family. We went to Tom Wood Volkswagen. Our service consultant was Luke David. Within an hour the problem was found, and they could have the new part the next day, and a loaner would be finished. They called us to tell us when the car would be ready, and again to tell us that it was ready to be picked up. Mr. David kept us up to date thru the entire process. Tom Wood Volkswagen is by far the best dealer I have ever dealt with. Too bad I don't live here. Thank you for your help."
-Adrianny C.

"Stephan was very knowledgable about the safety factors of the Tiguan and provided a safety video as well. He knew the ins and outs of the vehicle and made sure I did as well before driving off the lot. Stephan has a very personable customer service style and I felt very comfortable purchasing this vehicle. Everyone was very friendly and helpful."
-Kimberly C.

"Hands down the best dealership we have ever dealt with. There was no pressure at all to buy, only assistance and guidance. Top notch staff that really made us feel welcome and understood. You all are doing this right!"
-William L.

"The delay in time to service was mostly related to my last minute planning (called on a Wednesday morning looking for same day service, but learned that my recall would take appx 4 hrs to complete and no appts for that time length were available). I am only in the area on Wednesdays, so I scheduled for the following Wednesday. Thank you for your excellent service."
-Sarah M.

"Matt Kennedy was very professional and most pleasant to work with. He answered all of our questions and wanted us to keep in touch with him about further questions which we may have with our new VW. Tom Wood VW is lucky to have such a competent salesperson!!"
-Ruth S.

"Although I was disappointed with the amount I was offered for my trade-in, at least I know it was an honest offer. I appreciate that."
-Trevor B.

"Luke David is a kind, honest and helpful rep for me and why I keep coming back to your dealership."
-Sunny P.

"I thought Matt did a great job helping my daughter buy her first car. I will be back when my next daughter needs a car. Thanks Matt."
-Henry B.

"My car was washed; however, it didn't appear that it had been dried. There were water spots all over the car. I have a black car, so the water spots were very apparent. I appreicate the complimentary car wash, but would have preferred a towel dry as well."
-David M.

"The only thing that I want to add is that I felt the dealership finance team could have given me a better trade in value on my 2010 Jetta TDI, especially considering this is my third vehicle purchased from this dealership."
-Michelle G.

"I think you need a survey for just the express lane as this was difficult to complete for my type of service. The attendants were very nice and made me feel welcomed and I can get the tire presssure checked next time I am down your way now that you offer the express lane. And oh yes, even for my simple service, I got a car wash. Nice!! Hope Anya is doing well!"
-Judith P.

"Salesman, Dave Cibul, has excellent product knowledge."
-Jay S.

"Matt Kennedy did a wonderful job. He was great to work with, and made the experience worthwhile and worth coming back again."
-Alan D.

"Chris in the service department was very friendly to work with, and did a great job keeping me in the loop on the status of my car."
-David M.

"It's the same truly exceptional experience every time. Thank you Brian, Gene, Bird, and everybody else that creates this type of world-class service."
-Wendy H.

"The service department at Tom Wood is always a pleasure to work with."
-Jessica L.

"Brian has always been super helpful in explaining and planning the service items. He prioritized the repairs and laid out any future services that will be needed. He has become my goto guy at the dealership!!!"
-Charles S.

"Everyone was extremely friendly, and professional. Anya was very knowledgeable and helped me get exactly what I wanted. Great overall experience. I love my new Jetta! Thank you!"
-Linda F.

"This was my first experience at Tom Wood VW service. I was impressed with the comfortable and thorough communication. I felt listed to per the issues that needed to be diagnosed as well as given complete and honest details in return. I look forward to bringing my vehicle in for the next service interval."
-Thomas W.

"When I paid for my service they reported they had washed my car. I asked if they had vacumned. They immediately rushed out to vacumn. I had a clean car in and out and all the service done. Outstanding!!!!!"
-Lucetta M.

"I did not even have an appointment. I just stopped in and everyone was so helpful and nice. I am very pleased with your dealership!"
-Kelsey M.

"Anya bass is awesome! This is my 3rd car from Her! I love VW! :) "
-Lauren M.

"Jon and Bill are Tom Wood Service's Indispensable Men. Also thanks to the Parts Department. Thanks to all for taking care of our Volkswagens."
-David M.

"I have gone to three other VW dealerships besides this one. I will not buy or service my vehicle at any other dealerships. I drive 1hr 30 min to service at this dealership. Thank you to Clark, Scott Alexander, Tech 186, and also the shuttle guy, You guys are exceptional! I recommended you two other family members who bought here and also come back to service here too. Great job and I hope you are rewarded for your outstanding service! Thank you."
-Terrie C.

"Chris Wagner turned what could have been an extremely unpleasant, time consuming, stressful experience into one of ease and relief. I had been contemplating selling my VW and buying another car from another dealership, but this experience completely reversed my thoughts. I will be keeping my VW and the next car I buy will be a VW :) "
-Jennifer G.

"Denver Woods did a tremendous job of keeping me informed. When he was out of the office, Brian followed up with a detailed explanation of where the repair process was."
-Bill W.

"We have purchased and serviced 4 cars there. That loyalty should speak for itself. On that Saturday we were able to get both cars serviced without appointements. We brought one in and picked it up and left the other. We were still able to do everything we needed to do and get both cars serviced. Awesome job."
-Jennifer S.

"Matthew is the best. He has consistently provided excellent service and is someone I fully trust. I will buy more cars from him in the future."
-Daniel B.

"Always receive fantastic service at this dealership. My son waited for the car on his lunch hour for me and it was completed even sooner than expected. A+"
-Robert B.

"It was a good experience overall. Stephan was really helpful and presents as deeply passionate and knowledgeable about the VW product. I was anxious to buy a car on my own, and he assuaged my anxiety throughout the process."
-Sheila D.

"Chris Wagner always treats me with courtesy, professionalism, and exceptional service."
-Robert M.

"I was treated so well that I will not take either of my cars to any other place.
Everything was explained and shown to me so I could get a visual of what work needed done. "
-Heather W.

"We stopped by the dealership to have something checked. We were taken care of immediately and the problem was solved quickly at no cost. We were advised that during the inspection the technician noticed a problem with the CV boot on the Passat. We scheduled that repair for 6/3/13. We are completely satisfied with the service we received at the dealership. Helpful and polite as always!"
-Terry S.

"I am extremely satisfied with the whole process of buying this car , giving the time to discuss , see different option and needed information , then once decided and agreed on the terms , the procedure was clear and fast."
-Waldo O.

"Your service department is great! This is my third Volkswagen purchased through this dealership and your service department played a big part in that decision."
-Carole K.

"Business lounge is clean, but workstations or better seating for an hour or two of work would be appreciated. I've been asked about this scoring before, and my understanding is that the new dealership should address this
As always, I appreciate the opportunity to give feedback. It's a big reason I recommend TW to others. "
-John A.

"I have committed to regular maintenance of my VW at the dealership of purchase. One of the things that made that decision a no-brainer was the service department: great personalities, nice facility, and seamless experience from drop-off to pick-up. I feel very well taken care of. Congrats :)"
-Doug W.

"As a loyal customer of Tom Wood Volkswagen, I was very pleased with this last service. I was able to get an appointment on the day I wanted. Unfortunately the part my car needed was not in stock but I was able to get another appointment later that week at a time that worked with my schedule. Additionally, I am continually impressed with the service of Denver Woods. Anytime I come into the dealership, he is always personable and greets me by name. When work is being done on my car, he provides updates and works to make by appointments a pleasant experience. I will continue visiting the dealership a satisfied customer! "
-Meredith F.

"My Service Agent Brian, is outstanding!! He always takes very good care of me and my vehicle!! I trust him implicitly!"
-Susan K.

"The salesman Caleb was very helpful with knowledge of my car. He was very pleasant and understanding of my needs and what I was looking for in a car. He did a great job on helping me get the car that fits me. I want to give him a Big Thank You on my experience with Volkswagen."
-Audrey I.

"My service rep, Brian McNamee, is always, always first class top notch awesome!"
-Scott R.

"My buying experience was very pleasant, and in particular I very much appreciated the effort and professionalism of my sales consultant, Mike Hester."
-Brian N.

"As usual, Jon is the bomb and one of the main reasons I return with both vehicles for service. Without him being my service advisor, I probably would go somewhere else. He has exceptional integrity and customer service. He truely is an asset to Tom Wood VW!!!!!"
-Nicole J.

"This was my very first time in a Volkswagen Dealership. I was leery of going in because I didn't think that I would be able to afford the car that I truly wanted. I was wrong! Not only was I able to get the 2013 Jetta TDI that I wanted but I met a salesman that I'm totally adding to my Christmas card list! Mike Thompson was amazing! He was patient with me, explained everything to me and didn't mind taking extra time with me. (This is my very first ever German Car. The only two vehicles I had prior to this VW were of Honda makings and one Chevrolet)... I'm thankful not only to Mike Thompson, but also Greg Willey who spent time with me while Mike finished with a customer after I finished with paperwork. The entire team here is amazing and I'm telling everyone about them. I've posted on Twitter, Facebook, Instagram and everywhere else just how great you are. I also added to Yelp and Google Reviews. Tom Wood Volkswagen has a new lifetime customer in me! I will come back for my next VW and I will ask for Mike. Thank you for having such an amazing and wonderful staff!"
-Nancy B.

"I drive from Muncie because I trust Brian McNamee as my service consultant. He does a great job communicating and following up on details."
-David S.

"Brian McNamee has been my routine service representative and has provided professional responsiveness to all my service requests. Thorough, comprehensive, and explains the service work in advance and throughout the servicing timeframe; building confidence in the quality of work done at VW. Thank you."
-Robert L.

"Thank you for making us feel like family! We love our new car."
-Marcus H.
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