4545 E. 96th Street
Indianapolis, IN 46240
Online service scheduling is designed for our customers that want maximum convenience. Scheduling service online is possible at any time that suits your schedule and can be completed within a few minutes on the first attempt with even faster scheduling for repeat customers. All that you have to do is enter the basic information detailed below to book your appointment.
Follow these steps when scheduling your service online at Tom Wood Volkswagen:
Accessing the system as a new customer is possible by signing in with an existing Google account or selecting I am a new customer at the bottom. Returning customers can start by entering the email or phone number provided when scheduling service before.
Enter the vehicle details, including the make, year, model, transmission, drivetrain type, trim, engine cylinders, engine size, and mileage (rough estimate is fine).
Enter what your vehicle needs here. You will see a list of services, including maintenance packages matching the mileage entered, individual services, and recalls search. Describe what you need in the open comment box if you don't see what you're looking for.
Enter your transportation needs. We offer super convenient vehicle valet pickup within a 15-mile radius of the dealership. Provide the pickup location address when choosing valet service. If you will be dropping off your vehicle, be sure to select if you want to secure a rental car or shuttle ride. Be sure to review our drop-off hours and details if you have a ride and will be dropping off.
Select a preferred day and time from the available appointments calendar. Select an advisor at the top as preferred when choosing the appointment time.
Enter your contact information, set updates/reminders via text or email. Add any comments needed in the open comments box, and request a return phone call. Review the service details and book the service if everything is accurate.
We provide express service for routine maintenance, such as oil changes, multi-point inspections, battery replacement, tire rotation, windshield wiper blade replacement, and more! Express service is a pit-crew-inspired method that gets your Volkswagen in and out with the service completed on the spot upon arrival.
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